Privacy Policy

Effective Date: December 20, 2025

Ontario Lotto Station ("we", "us", or "our") is dedicated to safeguarding the privacy and security of our users' personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website, OntarioLottoStation.com, and use our services.

As a licensed lottery operator regulated in the province of Ontario, we adhere to the strictest standards of data protection, complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial gaming regulations. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with secure and legal access to lottery services, we are required to collect specific personal information. This data helps us verify your identity, age, and location, ensuring compliance with Ontario law.

Personal Information

  • Identity Data: First name, last name, date of birth (to verify you are 18+).
  • Contact Data: Residential address (to verify Ontario residency), email address, and telephone number.
  • Financial Data: Payment card details (processed securely via encrypted gateways), transaction history, and billing address.
  • Account Data: Username, password (encrypted), and account preferences.

Technical and Usage Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information.

Geolocation Data: We are legally required to verify that you are physically located within the province of Ontario at the time of purchase. We may use geolocation technology to determine your location.

2. How We Use Your Information

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

  • Service Delivery: To facilitate account creation, process lottery ticket purchases, and manage ticket outcomes/winnings.
  • Age & Identity Verification: To confirm you are at least 18 years of age and a resident of Ontario, as strictly required by law.
  • Transaction Processing: To process payments and prevent fraudulent transactions.
  • Communication: To send you administrative information, such as order confirmations, password resets, and updates to our terms and policies.
  • Responsible Gaming: To monitor for signs of problem gambling and to enforce self-exclusion limits if requested.
  • Legal Compliance: To comply with applicable laws, regulatory requirements from the Alcohol and Gaming Commission of Ontario (AGCO), and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

  • Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services).
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Regulators: We may share data with provincial lottery and gaming authorities to ensure compliance with licensing conditions.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

All financial transactions are handled through secure connections using SSL (Secure Socket Layer) encryption technology. We do not store full credit card numbers on our servers. Access to personal data is restricted to authorized personnel who have a legitimate business need to access it. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. Your Privacy Rights

Under Canadian privacy laws, you have specific rights regarding your personal information:

  • Right to Access: You can request copies of your personal information.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You can request that we erase your personal data, under certain conditions (e.g., if legal retention requirements allow).
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact our Data Privacy Officer via email or post:

Ontario Lotto Station
Privacy Compliance Department
123 Front Street West
Toronto, ON M5J 2N1, Canada
Email: [email protected]